win96ph Privacy Policy

1. Who We Are

This Privacy Policy applies to win96ph ("we," "us," "our"), the operator of the online gaming platform accessible at win96ph.net. win96ph is committed to protecting the personal data of all users who access our website, register an account, or interact with our services in any way.

For the purposes of this Privacy Policy, win96ph acts as the data controller in respect of the personal data you provide to us. If you have any questions about how we handle your data, please contact us at [email protected].

By using the win96ph Platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this Policy, please discontinue use of the Platform immediately.

2. Personal Data We Collect

2.1 Information You Provide Directly

When you register an account, make a deposit, request a withdrawal, or contact our support team, win96ph may collect the following categories of personal data:

• Identity Data: Full legal name, date of birth, nationality, and government-issued ID details (e.g., Philippine passport number, SSS ID, PhilSys ID, driver's licence number).
• Contact Data: Email address, mobile number, and residential address (including city, province, and postal code).
• Financial Data: GCash number, PayMaya account, BPI, BDO, or Metrobank account details used for deposits and withdrawals. We do not store full bank account credentials on our servers.
• Account Data: Username, encrypted password, account preferences, and communication settings.
• Verification Data: Copies of government-issued identification documents and proof of address submitted during KYC (Know Your Customer) verification.

2.2 Information Collected Automatically

When you access the win96ph Platform, we automatically collect certain technical and behavioural data, including:

• Device & Technical Data: IP address, browser type and version, operating system, device identifiers, and screen resolution.
• Usage Data: Pages visited, games played, session duration, click patterns, and navigation paths within the Platform.
• Transaction Data: Records of all deposits, withdrawals, bets placed, games played, bonuses claimed, and account balance history.
• Location Data: General geographic location inferred from your IP address, used for regulatory compliance and fraud prevention.

2.3 Information from Third Parties

win96ph may receive personal data about you from third-party sources, including identity verification providers, payment processors, fraud detection services, and publicly available databases, where permitted by applicable law.

3. How We Use Your Personal Data

win96ph uses your personal data for the following purposes:

• Account Management: To create, maintain, and administer your win96ph account, including processing deposits and withdrawals.
• Identity Verification (KYC): To verify your identity and age (21+) in compliance with Philippine gaming regulations and anti-money laundering (AML) obligations.
• Service Delivery: To provide access to games, promotions, bonuses, and customer support services.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent transactions, money laundering, and other illegal activities on the Platform.
• Regulatory Compliance: To comply with applicable laws, regulations, and directives from PAGCOR and other relevant Philippine authorities.
• Responsible Gaming: To monitor gaming behaviour and identify players who may be at risk of problem gambling, and to administer self-exclusion and deposit limit requests.
• Marketing & Promotions: To send you relevant promotional offers, bonuses, and news about win96ph — but only where you have provided your consent or where we have a legitimate interest to do so. You may opt out at any time.
• Platform Improvement: To analyse usage patterns and improve the functionality, performance, and user experience of the win96ph Platform.
• Legal Claims: To establish, exercise, or defend legal claims where necessary.

4. Legal Basis for Processing

win96ph processes your personal data on the following legal grounds:

• Contractual Necessity: Processing required to perform our contract with you, including account registration, game access, and payment processing.
• Legal Obligation: Processing required to comply with applicable laws and regulations, including KYC, AML, and PAGCOR reporting obligations.
• Legitimate Interests: Processing for fraud prevention, platform security, and service improvement, where our interests are not overridden by your rights.
• Consent: Processing for direct marketing communications, where you have given explicit consent. You may withdraw consent at any time by contacting support or updating your account preferences.

5. Sharing Your Personal Data

win96ph does not sell your personal data to third parties. We may share your data with the following categories of recipients, strictly on a need-to-know basis:

• Payment Processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers, to process your financial transactions.
• Identity Verification Providers: Third-party KYC and AML service providers who assist us in verifying your identity and complying with regulatory requirements.
• Technology Partners: Game content providers, platform infrastructure providers, and cybersecurity vendors who support the operation of the win96ph Platform under strict data processing agreements.
• Regulatory Authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), and other Philippine government agencies, where required by law or regulatory directive.
• Law Enforcement: Philippine law enforcement agencies, where required by a valid legal order or where disclosure is necessary to prevent or investigate criminal activity.
• Professional Advisers: Lawyers, auditors, and accountants, where necessary for the conduct of our business and subject to professional confidentiality obligations.

All third parties with whom win96ph shares personal data are required to handle such data in accordance with applicable data protection laws and our contractual requirements.

6. Cookies & Tracking Technologies

win96ph uses cookies and similar tracking technologies to enhance your experience on the Platform. Cookies are small text files stored on your device that help us recognise you, remember your preferences, and analyse how you use our services.

6.1 Types of Cookies We Use

• Essential Cookies: Required for the Platform to function correctly, including session management and security features. These cannot be disabled.
• Analytical Cookies: Used to collect anonymised data about how players use the Platform, helping us improve performance and user experience.
• Functional Cookies: Used to remember your preferences, such as language settings and game history.
• Marketing Cookies: Used to deliver relevant promotional content. These are only set with your consent.

You can manage your cookie preferences through your browser settings. Please note that disabling essential cookies may affect the functionality of the win96ph Platform.

7. Data Retention

win96ph retains your personal data for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements.

Specifically:

• Account and transaction data is retained for a minimum of five (5) years following account closure, in compliance with PAGCOR and AMLC record-keeping requirements.
• KYC verification documents are retained for a minimum of five (5) years after the end of the business relationship.
• Marketing consent records are retained for the duration of your account and for three (3) years thereafter.
• Technical and usage data is typically retained for up to two (2) years from collection.

When personal data is no longer required, win96ph will securely delete or anonymise it in accordance with our data retention procedures.

8. Data Security

win96ph implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the win96ph Platform.
• Encryption of sensitive data at rest, including financial information and identity documents.
• Role-based access controls limiting employee access to personal data on a strict need-to-know basis.
• Regular security audits, penetration testing, and vulnerability assessments.
• Multi-factor authentication for administrative access to systems containing personal data.
• Incident response procedures for detecting, reporting, and managing personal data breaches.

While win96ph takes all reasonable steps to protect your data, no method of transmission over the internet or electronic storage is completely secure. We encourage you to use a strong, unique password for your win96ph account and to enable any available two-factor authentication features.

9. Your Data Rights

As a win96ph player based in the Philippines, you have the following rights in respect of your personal data under the Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules:

• Right to Be Informed: The right to know how your personal data is being collected and processed.
• Right of Access: The right to request a copy of the personal data win96ph holds about you.
• Right to Rectification: The right to request correction of inaccurate or incomplete personal data.
• Right to Erasure: The right to request deletion of your personal data, subject to our legal retention obligations.
• Right to Object: The right to object to the processing of your personal data for direct marketing purposes.
• Right to Data Portability: The right to receive your personal data in a structured, commonly used format.
• Right to Lodge a Complaint: The right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data rights have been violated.

To exercise any of these rights, please contact win96ph at [email protected]. We will respond to all verified requests within thirty (30) days.

10. Children's Privacy

The win96ph Platform is strictly intended for individuals who are 21 years of age or older, in accordance with Philippine gambling laws. win96ph does not knowingly collect personal data from persons under the age of 21.

If we become aware that personal data has been collected from a person under 21 years of age, we will immediately close the associated account, delete the personal data, and forfeit any associated balances in accordance with our Terms and Conditions.

If you believe that a minor has registered on win96ph, please contact us immediately at [email protected].

11. Third-Party Links

The win96ph Platform may contain links to third-party websites or services. This Privacy Policy applies solely to the win96ph Platform. win96ph is not responsible for the privacy practices or content of any third-party websites. We encourage you to review the privacy policies of any third-party sites you visit.

12. International Data Transfers

win96ph primarily processes and stores personal data within the Philippines. Where it is necessary to transfer personal data to service providers or partners located outside the Philippines, win96ph ensures that appropriate safeguards are in place, including contractual data protection clauses consistent with the requirements of the Data Privacy Act of 2012.

By using the win96ph Platform, you consent to the transfer of your personal data to countries outside the Philippines where necessary for the provision of our services, subject to the safeguards described above.

13. Changes to This Privacy Policy

win96ph reserves the right to update or amend this Privacy Policy at any time. Material changes will be communicated to registered players via email or a prominent notice on the Platform at least seven (7) days before taking effect, where reasonably practicable.

The "Last Updated" date at the top of this page indicates when the Policy was most recently revised. Your continued use of the win96ph Platform after the effective date of any amendment constitutes your acceptance of the revised Privacy Policy.

We encourage you to review this Privacy Policy periodically to stay informed about how win96ph protects your personal data.

14. Contact & Complaints

If you have any questions, concerns, or complaints about this Privacy Policy or the way win96ph handles your personal data, please contact our Data Protection team:

• Email: [email protected]
• Live Chat: Available 24/7 via the win96ph Platform
• Response Time: We aim to respond to all privacy-related enquiries within 30 days

If you are not satisfied with our response, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines, which is the supervisory authority responsible for enfor cing data protection law in the Philippines.